Medical Records

Reviewing Your Records During Your Stay

At Enloe Health, we want you to play an active role in your health care. We encourage you to read your medical record during your hospital stay to know more about the care you receive.

Let your nurse or doctor know that you would like to see your medical record. They will arrange a time to review it with you. Your privacy is important to us. If you would like someone else to have access to your medical record, we’ll ask you to sign an authorization form.

Records You Can Request

The following are examples of documents we can provide. Each may consist of many pages. Medical records from other hospitals should be requested from those organizations.

History and physical report
Discharge summary report
Consultation report
Progress notes
Lab report
Operation report
Pathology report
Physical or occupational therapy notes
Other specialized tests

Getting Your Records After Discharge

You can access your records in a few different ways.

Use MyChart

Use HealthMark

Enloe Health partners with the trusted company HealthMark Group to manage medical record requests. HealthMark specializes in facilitating medical record release and keeping your personal health information safe.

Request Your Medical Record

Records can be available for download in as few as 8 business hours. However, some records may require physician approval and can take up to five business days. If you request your record and more than five days pass, please email status@healthmark-group.com for an update.

You can also access FAQs and chat live with a HealthMark medical records specialist for additional help Monday through Friday from 6 a.m. to 4 p.m. Pacific Time on HealthMark’s website.

Please be aware that only patients may request medical records through HealthMark. Others may request records by sending a fax to Health Information Management at 530-893-6824 or sending mail to:

Health Information Management (HIM) Department
Enloe Health
1531 Esplanade, Chico, CA 95926

Use Our Forms

Fill out the form below. You can bring it to our Chico office at 1617 Esplanade. If this is after normal business hours and the office is closed, please drop the paperwork through our door slot. You can also fax the sheet to the number provided on the form.

Please allow two to three business days after you leave the hospital before requesting records. Once we receive your request, we will mail your records to you unless an appointment is requested for pickup. You will need to bring a photo ID to pick up copies of your records.

Care Everywhere

Federal and state laws allow health care organizations to share your health information without your written permission if it’s for treatment, payment or mandatory health care reporting. Enloe shares your information through a system called Care Everywhere, which is part of the Epic medical record system, unless you ask us not to share it.

Health care organizations or providers outside of Enloe can request and receive your information when they need it for your treatment. Enloe will only share your information when systems allow and when it’s needed for your care.

If you do not want your information shared through Care Everywhere, follow the instructions below.

How to Opt Out

To opt out of Care Everywhere:

Log in to MyChart.
Select the ≡ icon at the top left.
Select “Sharing Hub.”
Select “Prevent organizations from requesting your health record.”
Select “Continue.”
Select “Limit sharing your health record.”
Select “Continue.”
Select “Stop sharing with all organizations.”
Select “Stop sharing.”