Get Involved

Everyone can play a role in safety—including our patients.

Participating is actually good for you. Research shows that patients who take part in their health care decisions have better outcomes. If you're a patient at Enloe Medical Center, be sure to do the following. Even small actions can have a big impact.

Speak Up

You have a right to know about your health care and any inherent risk. Exercise that right. Not sure where to start? Try this:

  • Write down your questions and bring them to your visit.
  • Be honest and don't withhold information from your care team. It can cause unintended errors.
  • Let your care team know if you don't understand something or if something seems wrong.
  • Don't assume no news is good news. If you've had tests done, ask about the results.
  • If caregivers don’t introduce themselves and identify you, don't be afraid to ask who they are and double-check that they're meaning to see you, not someone else.
  • Know the medication or treatment you're being given to ensure it's meant for you.
  • If your nurse doesn't check your ID band before giving you a medication, mention it.
  • Ask caregivers if they've washed their hands recently. Handwashing is the best way to prevent infection.

Educate Yourself

Knowledge is power, and your voice is important. So don't be shy; bring up questions, ask to speak with an infection control nurse and look up information. Enloe's Cancer Center Library and Health eLibrary are excellent, free resources filled with reliable health and wellness information.

Ask a Loved One for Help

Being an active member of your health care team may require the support of a loved one. This person can help you understand health care explanations and recall questions you may forget during an appointment, so:

  • Consider having a friend or family member accompany you on your visit. Health care explanations can be confusing.
  • Review any questions or concerns you have with your loved one and ask that person to bring up anything you leave out, or other questions he or she thinks of during your visit. There is no such thing as a silly question when it comes to your health.
  • Ensure your advocate knows your wishes about resuscitation and life support.

All patents admitted to Enloe Medical Center are asked if they want to designate someone as their care partner or family caregiver. Our updated Care Partner/Family Caregiver Program debuted in January 2017 and addresses one of the Planetree components: family, friends and social support. However, it does more than that. Including care partners/family caregivers in a patent’s care, education and discharge plans helps improve long- term outcomes.

Have Concerns?

Enloe values patient feedback and aims to resolve conflicts that may arise whenever possible. Patients and/or their designated representatives have the right to communicate complaints, and have those complaints investigated and resolved whenever possible. (Please note that complaints do not affect access to health care.)

Any patient and/or designated representative who presents a conflict in the care a patient is receiving shall be encouraged to address that issue with the direct patient care provider, the department manager or designee, an administrative representative, or our patient satisfaction team, the Patient Experience Department.

If the patient/designated representative wishes to file a formal complaint/grievance, he or she may contact Enloe's Patient Experience Department at (530) 332-7005. Complaints may also be filed with the California Department of Health Services' Licensing and Certification Program by visiting 126 Mission Ranch Blvd. in Chico or calling 1-800-554-0350.

Any concerns about patient care and safety in the hospital that the hospital has not addressed may be sent to The Joint Commission by calling 1-800-994-6610 or emailing complaint@jointcommission.org.

Additional Resources

VIEW VIDEOS

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    Drs. Voelker and Lobosky honored with 2014 Physician Legacy Award

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    Drs. Voelker and Lobosky honored with 2014 Physician Legacy Award

  • video-img

    Drs. Voelker and Lobosky honored with 2014 Physician Legacy Award

  • video-img

    Drs. Voelker and Lobosky honored with 2014 Physician Legacy Award

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