Your Hospital Stay
A guide for patients & families to help you during your hospital
stay
Welcome to Enloe Medical Center. Your care and satisfaction is
our highest priority. We hope this information will help you should
you decide to stay at Enloe Medical Center. This page covers:
Your role
You play a vital role in your care by becoming an active, involved
and informed member of your health care team. You can help us care
for you by:
- Expressing your needs directly: Give us honest
feedback on the quality of services you receive
- Working together with your team: Work with
the staff and try new ideas or ways of doing things
Teamwork assures safe, high-quality care.
We believe it takes teamwork to bring you the best care possible.
As a member of our team, here are some things you can do to help
assure your stay at Enloe exceeds your expectations:
- At home and during your hospital stay, always carry a list
of current medications so our caregivers know the medications
you are taking.
- Learn about your diagnosis, medical tests that are ordered
and your treatment plan. Resources include your physician and
the nursing staff, the library, respected Web sites and support
groups.
- Communicate information about your health as accurately and
concisely as possible. Write down questions and important information
to discuss with your physician.
- Ask questions if you have concerns or if you have been given
information you don't understand.
- Expect employees to introduce themselves when they enter your
room and look for their identification badges. If you are unsure
about who someone is, ask. It's our expectation that our caregivers
introduce themselves to you.
- Make sure your nurse or doctor checks your wristband or asks
your name before administering medications or treatments. Ask
if you are expecting a medication or treatment and you don't
receive it.
- Notice whether people have washed their hands. Hand washing
is the most important way to prevent spreading infections. Don't
be afraid to ask a doctor or nurse to do this.
- Ask a family member or friend to be your advocate. The person
you choose as your advocate:
- Should understand your preferences for care and know if
you have an advanced directive or other legal document
stating your wishes.
- Can help you get information or speak up for
you if you can't do so.
- May function as a bridge between your physician and your
family and friends to help communication.
- Hand Hygiene -
Practicing good hand hygiene is the single most important thing we can do to stop the spread of infection.
It's OK To Ask your care providers and visitors to wash their hands or ask if they have.
Your health care team
Members of your health care team during your stay at Enloe Medical
Center may include:
Medical Staff
Your physician is in charge of your care. He or she may also
ask other specialists to see you during your stay.
Admissions
The registration staff will confirm personal insurance information.
You will also be provided information about Patient Rights and
Responsibilities and health care privacy. Financial Counselors
are available to answer questions about hospital costs and your
insurance. You may reach a financial counselor by phoning 530.332.6768.
Nursing
Each shift you will have a nurse assigned to care for you. There
is also a Charge Nurse responsible for your patient care unit.
Please talk to your nurse or the charge nurse if you have questions,
concerns or need help during your hospital stay.
Patient Relations
The Patient Relations Coordinator may visit you to discuss your
hospital stay. You are also free to contact Patient Relations
by calling the hospital operator.
Other members of the health care
team
- Case management & discharge planning
- Housekeeping
- Laboratory
- Nutrition and Food Services
- Therapy Services
- Physical
- Speech
- Occupational
- Respiratory
- Pharmacy
- Radiology
- Social Work
Preparing to go home
- Make sure you understand the care you need at home and the need
for any follow-up appointments.
- Ask about other medications that you were taking before your
hospitalization and whether you should continue taking them.
- If you are going to receive a new medication, ask about the
purpose and possible side effects. Request written information.
- Be sure you have your discharge prescriptions and that you have
a way to get your prescriptions filled.
- Talk to your doctor, case manager or social worker if finances
or other factors limit your access to medications or care.
- Update your list of medications you are taking and keep a copy
of the list with you at all times.
- Our discharge time is 11:00 a.m. If you need transportation,
let the staff know so we can help make arrangements.
Hospital hospitality
Enloe is extremely proud of its high-quality health care team.
We are always looking for ways to make our patients' stays more
comfortable. Here are some tips that may help you and your guests
during your hospitalization.
Allspice Café
Located in the basement of our Enloe Esplanade campus, our cafeteria
offers a diverse and tasty menu. The café is open daily
from 7 a.m. to 10:15 a.m., 11 a.m. to 4 p.m., 4:30
p.m. to 7 p.m. and 1 a.m. to 4 a.m.
Enloe chapel
Both the Esplanade and Cohasset campuses have chapels available
to our patients and guests. If you would like spiritual support,
please ask your nurse or social worker.
Enloe gift shop
Our volunteer-run gift
shop is open Monday through Friday, 9 a.m. to 7:30 p.m., and
on Weekends, Noon to 4:00 p.m. on the first floor of the Esplanade
campus. It offers a broad range of flowers, gifts and goodies.
All proceeds support our not-for-profit hospital.
E-mailing patients
Tell friends and family about our free
get-well email cards. Greetings can be sent from this Web
site. Volunteers deliver the emails to patients daily.
Outdoor patios
Several patios and garden areas are available to patients and
guests. Ask your nurse for directions.
Smoking policy
For the health of our patients and staff, smoking is not allowed
inside the hospital or within 25 feet of any of our entrances.
Enloe Esplanade and Enloe
Rehabilitation Center patients who choose to smoke outside
will need their physician's approval and written orders.
Visiting hours
-
Main Hospital: 10 a.m. to
9 p.m. (except Mother & Baby Care Center)
-
Mother & Baby Care Center
Our visitor guideliness are intended to promote rest and snuggling, allow time for healing and learning, preserve privacy, enhance infant security and reduce exposure to infection.
- Mother-Baby Unit: 11 a.m. to 9 p.m. Please check in at a nurse's station before entering a patient's room.
- Birthing Unit and NICU: Flexible, at discretion of the Charge Nurse
- Note about children: No children under 14 years of age, except siblings of newborns. Children must be supervised by an adult at all times and remain in the patient's room during their entire visit to the unit. No children in waiting area, please.
-
Extended visitation at the main hospital : In some cases, extended visitation may be possible, but visitor passes from Enloe Security are required. We appreciate your understanding and support. Our visiting hours are important to the health, rest and security of our patients.
- Behavioral
Health: 6:30 p.m. to 8 p.m.
(All visitors must have a confindentiality code from the patient
prior to visiting.)
- Rehabilitation
Center (Inpatient Services): 8 a.m. to 8
p.m. Visitors are encouraged to be with patients during meal
times to create a more homelike environment.
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