Billing FAQs
Following are answers to the most Frequently Asked Questions about
patient billing.
Who can I contact with billing questions?
Please call our billing help line at 530-332-6300 or e-mail us at billing.helpline@enloe.org
What if I want to sit down with someone to talk about my bill?
Please come to the Business Office at 1390 East Lassen Ave. in Chico. If you visit this office, you can speak directly with the account representative that handles your account. If you do not wish
to drive to the Business Office location, you can speak with the cashier in the Admitting
Office inside Enloe Medical Center at 1531 Esplanade, which is located adjacent to the hospital lobby.
What if I just want to pay my bill?
You can pay a bill at any Enloe site. However, if you have questions, the best locations are Business Office at 1390 East Lassen Ave. or the Admitting Office inside Enloe Medical Center at 1531 Esplanade, which is located adjacent to the hospital lobby.
When is the Business Office open?
We are open Monday through Friday, 8 a.m to 5 p.m.
Where is the Business Office located?
1390 E. Lassen Ave. Chico, Calif., 95973
How does Enloe Medical Center obtain my insurance billing information?
We use the insurance information you provided
to us either prior to or at the time of your services. As a courtesy,
we will submit your bill to your designated insurance carrier for
payment. Please contact one of our Patient Financial
Service Representatives at (530) 332-6300
if you need to update or change the information that you provided
to us at the time of your registration.
Why am I receiving multiple bills from Enloe Medical
Center?
You will receive a separate billing statement
for each hospital stay and for every outpatient visit. Patient Registration
Services will issue a new account number for each visit. The account
number is located below the patient name on the billing statement.
Physician charges such as Emergency Room, Cardiology or Anesthesiology
will be billed separately to your insurance plan and will be paid,
separately. You will also receive separate statements from these
physicians.
What is included in my inpatient billing statement?
Your inpatient bill includes the hospital
charges for all services you received during your stay. You will
also receive two separate bills if you are hospitalized in an acute
bed and then transferred to the Rehab
facility.
What is included in my outpatient billing statement?
Your outpatient billing statement lists the
hospital services you received on each visit. If you had services
at one of our Prompt
Care Clinics, it will include facility and physician fees.
I am receiving weekly/monthly treatment for a medical
condition. What is included in my outpatient recurring billing statement?
Your monthly recurring outpatient billing
statement lists the hospital services you received on each visit.
Recurring outpatient billing statements retain the same patient
account number for each month of your treatment. The following medical
conditions are most commonly billed on a recurring outpatient billing
statement: Physical Therapy, Radiation Therapy and Infusion Therapy.
Why am I receiving bills from physicians I did not
see?
There are physicians that interpret your laboratory
and radiology tests that do not schedule a patient appointment with
you. Also, anesthesiologists and assistant surgeons provide services
to you while you are in the surgical suite. These physicians are
required to submit separate professional fee billing statements
to you and your insurance company. If you have questions about these
statements, please call the telephone number listed on each individual
statement.
Are the physicians at Enloe Medical Center contracted
with my insurance carrier?
You should always contact your physician or
your insurance carrier regarding insurance coverage questions.
Why am I receiving a bill when I expected my insurance
to pay for everything?
Many insurance companies have a deductible,
co-payment or out-of-pocket patient liability. Some also do not
pay for items they consider your responsibility, or "convenience"
items. Please contact your insurance company or your employer, or
review your benefits booklet for more information on your individual
insurance plan if your personal liability balance is larger than
you expected.
The charges on my billing statement are confusing.
How can I get an explanation for these charges?
Please e-mail us at billing.helpline@enloe.org
or contact one of our Patient Financial Services Representatives at (530) 332-6300. Our Patient Financial Services
Representatives are available from 8 a.m. to 5 p.m. Monday
through Friday. Our representative will assist with questions and
concerns. If you wish to talk with someone in person, the Enloe
Patient Financial Services office is located at 1390 East Lassen
Avenue in Chico.
How can I apply for financial assistance?
Please contact one of our Patient
Financial Services Representatives at (530) 332-6300, who
will provide you with information and application forms for financial
assistance.
Why are you billing me for lab tests? I had my lab
test at my doctor's office.
Your physician may draw lab specimens in their
office. The physician does not usually process the lab tests. Lab
specimens are processed at the hospital lab.
I am unhappy with some aspect of my treatment or my
charges. Whom can I talk to about my medical care?
Please contact one of our Patient
Financial Service Representatives at (530) 332-6300 if
you have questions about your hospital bills. If you have a question
about the patient care you received at Enloe, you may phone our
Patient Service Excellence Manager at (530) 332-7005 or Patient Service Excellence Coordinator at (530) 332-7006.
|
