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Patient Involvement in Quality & Safety

Patient safety is our first priority here at Enloe. Everyone involved in patient care has a role to play in safety -- including patients themselves. Research shows that patients who take part in their health care decisions have better outcomes. There are simple steps patients can take to become an informed member of their health care team.

Speak up

You have a right know about your health care and any inherent risk.

  • Bring written questions to your doctor appointments so you can get each one addressed.
  • Be honest and complete about your condition; withholding information can lead to unintended errors.
  • Speak up if you do not fully understand your doctor or nurse or if something seems wrong.
  • No news isn’t necessarily good news; ask when you will get test results.
  • Expect health care workers to introduce themselves and identify you.
  • Know which medication or treatment a nurse is giving. Is it yours?
  • Did the nurse check your ID band before giving it? They should every time. Speak up if they don’t. This can prevent errors.
  • We encourage you to ask if your caregiver has washed his or her hands. Handwashing is the single best way of preventing infection.

Educate yourself

Ask questions, seek out information, ask to speak with an infection control nurse. Enloe's community libraries are excellent and free resources to find reliable health and wellness information.

Ask for help

Safe patient care requires careful planning. The single most important way you can help prevent errors is to be an active member of your health care team.

  • Consider having a trusted friend or family member accompany you to medical appointments or the hospital. It can be difficult to understand complex health care explanations.
  • Review questions and concerns with your advocate and ask that he or she bring up anything you leave out or other questions that come up. No question is too silly when it comes to your health care.
  • Make sure your advocate knows your wishes about resuscitation and life support.

If you have concerns

It is the policy of Enloe Medical Center to provide a systematic approach to resolving conflicts that may arise concerning the care of a patient. Patients and/or designated representatives have the right to communicate complaints regarding the care received, to have those complaints investigated and when possible, resolved. Patient complaints in no way will affect future access to health care. Any patient and/or designated representative who presents a conflict in the care the patient is receiving shall be encouraged to address that issue with the direct patient care provider, the department manager or designee, an administrative representative, or the Patient Service Excellence Department. If the patient/designated representative wishes to file a formal complaint/grievance, he/she may contact the Patient Service Excellence Department at 530-332-7005. This line is accessible 24 hours a day. Complaints may also be filed with the California Department of Health Services' Licensing and Certification Program, 126 Mission Ranch Blvd., Chico, CA 95926 or by calling 1-800-554 0350. Any concerns about patient care and safety in the hospital that the hospital has not addressed may be sent to The Joint Commission by calling 1-800-994-6610 or e-mailing complaint@jointcommission.org.

Additional resources for patients