News Release

Nikki Kinsey
Director of Marketing
National Research Corporation

National research corporation recognizes Enloe Medical Center foR its commitment to improving the patient experience

Oct. 2, 2012, CHICO, CA – National Research Corporation selected Enloe Medical Center as one of 29 recipient of its 2012 Path to Excellence award, recognizing improved patient satisfaction.

Recipients were selected based on achievement within categories that patients have identified as being most important to the quality of their care. Enloe was one of four hospitals selected in the "Rate Hospital – 100 to less than 300 beds" category. Enloe received the award on Sept. 16, 2012 in Chicago.

The Path to Excellence award is only bestowed upon organizations that patients rank as a top performer in one of the following categories: Rate Hospital, Specialty Hospital; Rate Hospital, Children’s Hospital; Overall Rating, Adult; Would Recommend Doctor’s Office, Pediatric; Would Recommend Doctor’s Office; Catalyst Improvement Planner Champion; and Most Improved.

The winners were selected from the extensive database of National Research hospital customers for their performance over the last four quarters. Enloe has partnered with National Research Corp. for the past several years to administer the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, a federally mandated patient satisfaction survey. The HCAHPS survey asks patients numerous questions about their hospital stay and results are collected and reported by NRC Picker. Survey results are publicly reported.

Four facilities with 100 to less than 300 beds were selected based on their performance on the HCAHPS Inpatient Rate Hospital question during April 2011–March 2012, compared to 139 facilities. Two top-performing facilities had the highest percentage of patients rating them a 9 or 10, and these facilities both exhibited performance at or above the 90th percentile. Two most improved facilities showed the highest increase in the percentage of patients rating them a 9 or 10 from when comparing April 2010–March 2011 with April 2011–March 2012. These two facilities both had statistically significant increases on the Inpatient Rate Hospital question.

The top-performing facilities were Indiana University Health North Hospital in Carmel, Ind., and St. Helena Hospital Napa Valley in St. Helena, Calif. The most improved facilities were Enloe Medical Center in Chico, Calif., and Norwegian-American Hospital in Chicago, IL.

The HCAHPS Inpatient Rate Hospital question asks: Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your stay?

Patient Satisfaction at Enloe Medical Center has risen dramatically in recent years. Over the last four quarters, patients have rated Enloe close to the top 25 percent of all hospitals nationally, a significant increase from the bottom 2 percent rating the hospital received in 2008

"National Research congratulates Enloe Medical Center for its outstanding achievements in patient-centered care," said Susan Henricks, president and COO of National Research. "We are proud to have Enloe as a high-achieving organization. It does what's right, and that is putting patients and families first."

As a 2012 award recipient, Enloe is among a select group of health care innovators leading the way on the path to patient-centered care.

“We are grateful to the many doctors, nurses, staff members and volunteers whose efforts have enabled us to offer better quality care and greater patient satisfaction,” expressed Mike Wiltermood, President and CEO of Enloe Medical Center. “We also thank our patients whose candid feedback in the National Research Corp. surveys helps us identify our successes and the areas in which we can continue to improve.”

Henricks adds: “Earning the Path to Excellence award indicates a strong and ongoing commitment to the practice of patient-centered care.”

About National Research Corporation

For more than 30 years, National Corporation (NASDAQ: NRCI) has been at the forefront of patient-centered care. Today’s the company’s focus on empowering customer-centric health care across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents and other stakeholders.

Currently recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other health care stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions and many other factors that impact population health management.

For more information, call 800-388-4264, write to, or visit

About Enloe Medical Center

Enloe Medical Center is a 298-bed independent, non-profit hospital serving Chico since 1913. Its mission is to improve the quality of life through patient-centered care. As a regional referral center, Enloe serves a population of more than 400,000 in six counties. Recently the medical center constructed a 191,000-square-feet patient tower. When this addition opens, Enloe will have 433 licensed beds, with 343 at the main hospital. The medical center includes acute care, home health, and outpatient services and is designated as a Level II Trauma Center, STEMI (ST-elevation myocardial infarction) Receiving Center and Primary Stroke Center. Enloe is the only California hospital that owns and operates an air ambulance transport service.

Enloe’s board of trustees is committed to ensuring that the communities the medical center serves have the finest quality, most patient-centered medical care available. As a Planetree affiliate, Enloe has implemented several patient-centered initiatives since 2008, transforming itself to be more patient-centered, customer- and employee-friendly, safety driven, and aesthetically welcoming.

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